London, XX March 2026 – RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with guest feedback and reputation management platform GuestRevu.
The integration enables hospitality operators to automatically collect guest feedback throughout the guest journey and transform responses into AI-enhanced insights designed to improve service delivery and operational decision-making in real-time.
Through the integration, GuestRevu connects securely with reservation and guest-profile data within RMS, allowing surveys to be automatically sent at key stages of the stay, including before arrival, during the stay, and after departure.
Guest responses are then consolidated into GuestRevu’s reporting dashboards, where operators can monitor sentiment, identify trends, and access AI-driven insights to better understand and enhance the guest experience.
As guest expectations continue to evolve, hospitality operators are under increasing pressure to capture feedback quickly and consistently while managing day-to-day operations. Many properties still rely on manual processes or disconnected tools to gather insights, making it harder to identify issues and respond effectively.
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Cameron Gough, Chief Product Officer at RMS, said: “Collecting feedback isn’t the challenge, acting on it is. Too often, insights arrive too late or sit across disconnected systems. By integrating with GuestRevu, we’re helping operators capture feedback at the right moments and turn it into something immediately useful, whether that’s resolving an issue during a stay or improving performance over time.”
Chris Alexandre, Founder and CEO of GuestRevu, said: “Hoteliers have so much tech available to them, but they're increasingly looking to work smarter with the systems they already use, meaning integrations like this become increasingly important. By integrating with RMS, we’re making it easier for hoteliers to capture meaningful guest insight throughout the journey so they can spot opportunities sooner, address issues faster, and make more confident decisions that improve both the guest experience and business performance.”
The RMS and GuestRevu integration is available to RMS customers globally and reflects a broader shift in hospitality technology, as operators increasingly look to combine operational systems with guest experience intelligence to gain a more complete view of property performance.
