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News, insights, trends, and strategies to help you run your property better - and keep guests coming back.
Hotel performance metrics: why more hotel KPIs don’t lead to better performance Every morning, you check occupancy. Maybe you glance at yesterday's re...
Distribution and revenue
Direct bookings: how to reduce commissions and take back control of your revenue For many properties, the moment of friction is familiar.
Operations
How voice AI is turning missed calls into direct bookings—and why the phone channel deserves your attention again.
Operations
What to look for when choosing channel management software You've just manually updated your rates on Booking.com when a guest books your last waterfr...
Property management
From check-in to strategy development: making automation work across hotel operations Hotel automation has moved from a future initiative to an operat...
Operations
Why guest service experience now defines hospitality success The way guests experience a hotel stay has changed. It’s no longer shaped by a single int...
Operations
Today, RMS, in partnership with RoomPriceGenie, is introducing Revenue Intelligence for our shared customers, a new way to bring trusted RoomPriceGeni...
Product news
AI is reshaping how travellers discover and choose accommodation. In the latest Hospitality Learning Lab episode with Leah Rankin from SiteMinder, we ...
Partners and integrations
In March 2026, we’re shipping updates that do three things exceptionally well: automate payments, help guests book faster, and connect RMS to the tool...
Product news
How hotels win with social media marketing A couple posts a sunset photo from your rooftop bar on Instagram. It gets 47 likes in the first hour. Someo...
Marketing
If you want to stay ahead, invoicing can't be manual - it needs to run itself. For many hospitality businesses, raising invoices and processing paymen...
Product news
PMS integration explained: why your hotel tech stack needs to talk to itself It’s every hotel manager’s worst nightmare: two guests show up, both hold...
Property management