Your Park in their Pocket: How a branded app drives guest satisfaction

⏰ Wednesday August 26, 2026: 8am AU | 10am NZ
⏰ Tuesday August 25, 2026:  3pm US PDT
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Most parks and RV park  operators put enormous effort into winning the booking. But once a guest checks in, that relationship often goes silent: too many emails to send, too little wifi network. 

In this episode of Hospitality Learning Labs, we're joined by Bobby Sorden, CMO at App My Community to explore how holiday parks and resorts are closing that gap.

Using a custom-branded guest app connected directly to RMS, operators are turning the in-stay experience into a genuine revenue channel: from activity bookings and F&B orders to upsells and real-time communications, all delivered from an app guests actually want to use.

We'll cover:

• What a branded guest app looks like in practice, and why guests download it
• How the RMS + App My Community integration works
• Real examples of operators driving ancillary revenue during the stay
• How to get started without adding to your team's workload

Whether you're running a holiday park, a campground, or a resort, this session will give you practical ideas you can take back to your property the same day.

Meet the speakers