From Search to Checkout: How AI is Reshaping the Guest Experience
💻 Available on-demand
Before a traveller ever reaches a front desk, AI is already shaping how they search, book, ask questions and form a first impression.
In this Hospitality Learning Lab, RMS is joined by Jen Aceto from Canary Technologies to explore where AI is genuinely elevating the guest experience, from pre-arrival through to post-stay, and what drives smart experiences that can transform your revenue growth.
Together, we'll unpack:
- Why guest communications have become the leading use case for AI in hospitality.
- How conversational and agentic AI are changing what guests expect.
- The question every operator is really asking: How can I take advantage of AI now, to grow my business.
It's going to be a valuable session with ideas you can put into action in your operations - we look forward to seeing you in the learning lab!
