The new skillset: Why you need to think like a Hospitality Engineer

27 May 2026 | 3pm BST | 9am CDT | 7am PT

45 minutes, including Q&A

Your tech stack is growing. So is the time your team spends holding it together.

Across the industry, operators are adding more systems to meet rising guest expectations from booking to check-out and everything in between. But behind the scenes, many teams are spending hours each week fixing sync issues, correcting data, and working around gaps between systems.

According to our 2026 global survey in partnership with RoomPriceGenie, more than 80% of hospitality professionals say technology is contributing to operational stress. The issue isn’t the number of tools in play, it’s how well they actually work together.

This is where a new way of thinking is starting to emerge.

Being great at hospitality is no longer enough on its own. Today’s operators are navigating an increasingly complex mix of systems, while also being expected to make sense of data, automation, and AI. The challenge isn’t just adopting new technology, it’s understanding how to apply it in a way that genuinely improves operations.

The “Hospitality Engineer” reflects that shift. It’s not a new role, but a mindset: combining service instinct with a practical understanding of how systems connect, how data flows, and how technology can simplify day-to-day operations.

In this session, we’ll explore the practical realities behind that shift, including:

• Why operational friction is more often a result of disconnection than system volume
• What thinking like a “Hospitality Engineer” looks like in day-to-day operations
• How better-connected systems lead to more reliable data and more confident decisions
• What to consider when shaping a tech ecosystem that genuinely supports your team

Meet the speakers