The best thing RMS PAY has done for me is reduce the number of disputes we get. I used to have at least one a week, but during the 10-odd months we’ve been using RMS PAY for, we’ve received only 3 disputes. It’s unheard of.

We had a property that received $200,000 worth of bookings with fraudulent cards through OTAs in one month. Because of RMS PAY, we were able to validate those cards right there and then rather than waiting until just before the arrival date, which otherwise might have resulted in a large revenue loss.

We’ve outgrown our facilities, so my sister helps from her house in Hervey Bay. She’s never used RMS or RMS PAY before, but she picked it up quickly because it’s so easy to learn. We couldn’t do this without RMS PAY because it’s opened so many ways to take payments remotely.

We used to get about 2 disputes a month and we never won them. Since using RMS PAY, we’ve had only 4 disputes in 18 months and we've won almost all of them.