A Satisfied Guest is a Loyal Guest

At RMS, we understand that guests are the most important part of your hospitality business and that their satisfaction is a high priority on a day to day basis. With that in mind, we’ve developed some guest-focused features to really drive their positive hotel experience.

We’re really excited to share with you our Guest Experience features, which include Pre Check-In functionality, a personalised Guest Portal and a Guest Rewards loyalty program. Each helps your hospitality business to maintain a strong customer relationship strategy by providing opportunities to reach out and interact with your guests.

We’re regularly adding functionality to our software to give you the very best in hotel technology. That way, you can deliver the best possible customer experience which will make your guests much more likely to return in the future.

Key Features

 

GuestPortal

Guest Portal

Our interactive Guest Portal lets your customers track and manage their reservations, make secure payments via your Payment Gateway, as well as check themselves in and out. You can enhance the guest experience by building loyalty and relationships while also saving precious time and money. It’s all completely customisable so you can control what access your guests have within your portal.

We also have our new Pre Check-In functionality which means you can deliver a seamless check-in experience before your guests have even stepped through the door.

 

ElectronicMail GuestMarketing RMS

Triggered Correspondence

Building hotel guest relationships is a crucial touchpoint that doesn’t just have to be limited to their stay. 

With our Triggered Correspondence, you can set up automated messages to get the conversation started before, during and after your guest’s stay. 

Remember that new check-in functionality we mentioned? You can use the Triggered Correspondence feature to send your guests a message prior to arrival, allowing them to complete a contactless check-in via the Guest Portal.

 

Digital Registration Card

Digital Registration Card

We’re always looking for ways to make things easier for you and your guests. With this feature, you can register guests and record their acceptance of the terms and conditions of their stay electronically. 

Guests can easily update their contact information via their Digital Registration Card which will automatically update it in your system too.

EDM module

EDM Module

Our built-in EDM Module makes it easy for you to target specific audiences with relevant information. By segmenting your database, you can increase hotel guest engagement by marketing to different audiences (such as past guests).

We’ve made the module really user-friendly; all you have to do is drag and drop elements like text, images, buttons and links into our simple template builder. The end result? A professional and sleek email campaign without the digital marketing degree.

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Guest Rewards

With this feature, you can create a bespoke loyalty program that will enhance the guest experience by rewarding them for staying with you. This creates an exciting engagement opportunity as guests accumulate points that they can then redeem for rewards or future stays at your property.

The Guest Rewards module is fully customisable so you can tailor the program to suit your brand and guests. Your staff can easily enrol existing guests with one click, making it quick and hassle-free for them to join the program and start clocking up points.

SMS GuestMarketing RMS

SMS Marketing

Keep your guests in the loop with our SMS marketing functionality. It’s an efficient and cost-effective way of sending targeted messages straight to the hands of your customers. 

Whether you want to tell guests about special offers, your loyalty program, upcoming events or booking confirmations, it’s all achievable with the touch of a button.

You can set up one-way or two-way SMS depending on how your business operates. Want to strike up a conversation with your guests? Opt for two-way and their reply will be sent to an inbox where any staff member can respond.

 

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”

John Russell

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