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Cania Gorge Tourist Retreat faced a significant challenge during busy holiday periods – the manual and time-consuming nature of processing payments over the phone. Limited staff availability and the need to ensure a seamless guest experience prompted the search for an innovative solution. RMS Pay emerged as the answer, providing a streamlined approach to payment processing that alleviated the burden on staff and guests alike.
Our guest-facing team is flying now, processing payments in under ten minutes with RMS Pay. Using the Vault and manually entering card numbers into the bank EFTPOS terminal used to take six times longer.
Upon integrating RMS Pay, the resort experienced a notable shift in their payment processes. The Pay by Link feature, in particular, allowed for the creation of custom text messages that empowered guests to make payments online at their convenience prior to their arrival. This not only streamlined operations but also enhanced the efficiency of revenue collection.
The introduction of Pay by Link significantly reduced the manual effort required for payment processing, allowing the resort to focus on delivering an exceptional guest experience. Customized text messages facilitated a user-friendly payment experience, contributing to a smoother check-in process and minimizing delays.
The automation of payment processes translated into time savings for both staff and guests, enabling a more efficient and enjoyable stay. The flexibility of Pay by Link enhanced the overall convenience for guests, aligning with modern expectations for hassle-free transactions.
After reading up on RMS Pay and attending a great webinar, I had no hesitation at all in moving over from the Vault – I wish I had done it earlier.
The partnership between Cania Gorge Tourist Retreat and RMS Pay has yielded remarkable outcomes. By leveraging the Pay by Link feature, the resort has not only overcome operational challenges but has also seen a positive impact on its revenue streams. The seamless integration of RMS Pay reflects a commitment to enhancing the guest experience and underscores the potential for technology to drive success in the hospitality industry.
In conclusion, the success story of Cania Gorge Tourist Retreat showcases the transformative power of RMS Pay, particularly through the innovative Pay by Link feature. This case study underscores how technology, when harnessed effectively, can streamline operations, enhance guest satisfaction, and contribute to the overall success of a hospitality establishment.
