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cheval-collection

Facilitating seamless scale of group operations across the UK

Property
Prestigious luxury serviced apartments group
Location
675 apartments throughout the UK
Solution
RMS Enterprise solution for serviced apartments
Cheval Collection front desk staff uses RMS
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A home away from home

Cheval Collection prides itself on 40 years of award-winning customer service. Located in premiere locations in London and Edinburgh, Cheval operates a range of long or short term serviced apartments including grand penthouses providing exceptional comfort for guests who require a home away from home.

Business challenge 

Ambitious plans required a flexible, adaptable solution

Cheval Collection identified that to move forward successfully they required an innovative cloud-based PMS solution that would evolve their business. Cheval Collection's previous software was no longer a viable option, with only having access to on-premise solutions it left error for miscommunication among the 12 properties and its outdated software made day-to-day operations clunky. Moving to an enterprise enabled solution was a two-fold decision for Cheval Collection, both in terms of the long-term investment into reliable, adaptive technology and equipping staff with technology that allowed them to remain at the forefront of competition.


We looked at numerous property management systems and chose RMS Cloud because we felt it was an excellent fit for our business – it’s agile, intuitive and a good all-round choice.
George Westwell CEO, Cheval Collection
Cheval Collection near London Bridge
Product implementation

Deploying innovative enterprise cloud technology across the UK

RMS Clouds' enterprise enabled serviced apartment management solution offered a multifaceted solution to centralising business operations for Cheval Collection. Key RMS features have created visibility across all properties, allowing teams to view and manage bookings from one centralised location. RMS' intuitive platform has given management the flexibility to efficiently analyse inventory across channels with detailed OTA reports and has given the operators the power to implement group-wide rate management strategy with ease.

 

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RMS centralises property data and management

Effective management depends on your business data being readily available in real time. RMS delivers multiple property visibility in one location.

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Seamlessly distribute your global inventory

Efficiently analyse your best performing channels with RMS 360 reporting and OTA performance analytics.

Cheval Collection restaurant and fine dining
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RMS proudly empowers the Cheval Collection experience
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675 serviced apartments

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5-star luxury experiences

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12% more
direct bookings

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9% higher
RevPAR

Cheval Collection Apartment

The decision to choose RMS Cloud was made with an eye on the future. Moving our technology to the cloud will give us the scope and flexibility we need as the business continues to evolve.

George Westwell  CEO, Cheval Collection

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