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RMS onboarding, migration and training

Be up and running with RMS in no time

Having access to a PMS that is intuitive and innovative is one piece to the puzzle, at RMS we believe that being able to offer a 24/7 reliable customer service is the key to the success of any hospitality business. Get the customer support you need and confidence to easily onboard your business and train your staff with RMS' team of experts and extensive education resources. Gain access our Help Centre, Youtube learning hub, RMS University and many more self service tools that will support your business. 

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Getting started is easy

Easily onboard and migrate to the RMS property management software with a team of experts that include onboarding, training and support specialists that help you get set up for success.
Training and onboarding options by RMS Cloud

In the cloud, in no time

RMS Cloud’s advanced technology is fully cloud and SaaS based making our software a powerhouse in property management technology. Fully cloud and fully SaaS means RMS can be rolled out quickly to new properties with settings of the multi-property databases automatically applied and the new property including enterprise reporting.

RMS fully handles the cloud system configuration, capacity planning, and provisioning at data centres with SOC2 compliance provided by Microsoft Azure. Azure hosting platform offers virtualisation for limitless scalability, stronger and more reliable product delivery, faster deployment and higher performance.

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With you every step
of the way

Get the support you need with RMS Cloud's global team of expert trainers who help your team through successful change management. Rest assure, our specialist team has conducted thousands of system replacements making them experts in the deployment of RMS Cloud technology. 

The RMS team will walk you through an end-to-end process that is clearly defined, flexible and has been created to work with existing operations. Our expert trainers will up skill your team making them the RMS subject matter experts within your business. Our post deployment support resources, both self service or via our 24/7 support desk ensures there is always help if you need it. 

Global customer support by RMS

Reliable 24/7 support anytime you need us

RMS Cloud provides leading customer support centres with expert teams who are extremely proficient in overcoming any challenges or general queries you might have about RMS.

RMS offers global support and caters to almost every time zone, so you can have access to 24/7 support from anywhere in the world. Appoint a manager to receive a RMS primary support expert for your property that oversees all requests and ensures you get the support you need every time.

Customer support specialist at RMS HQ

Extra tips and tricks with RMS online resources

RMS Cloud is a robust property management system with multiple features and regular innovation updates, so we created a hub with extra support that helps you discover our latest updates that guides you through a supportive learning process and allows you to stay on top of all things RMS.

Our comprehensive resource hub comprises of our help centre, the RMS University, our YouTube library, and video tutorials to assist you and your staff. Quickly learn the numerous benefits of our products as well as helpful tips and tricks to ensure faster and easier operation of your RMS Property Management System.

RMS University

You can rely on our certified support team

RMS Cloud is committed to providing valuable customer support that meets the highest standards and why we are Hotel Tech Report GCSC certified - designed to take the guess work out of vendors genuinely offering A grade customer service and infrastructure. The Hotel Tech Report certification required RMS Cloud to open their internal systems & processes for assessment along with HTR’s rigorous 34-point GCSC rubric to achieve the certification.

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You are fully supported throughout onboarding

RMS Cloud take our community and customers seriously when it comes to offering valuable help that makes a difference.



Dedicated & highly skilled trainers

Advanced and highly trained support and onboarding team that know the ins and outs of your hospitality business

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Global 24/7 customer care and support

Ready to answer all questions and help whenever and wherever in the world

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Implementation programs

Designed to quickly get your business up and running smoothly

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Training programs

All the help you need for you and your team to learn about RMS

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We’ve got your back 

RMS help centre, the RMS University, YouTube library & knowledge hub, help and training pages, and video tutorials

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Tune in and learn

RMS offer multimedia learning tools, including webinars and tutorials

Discover how RMS can unlock your business potential

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