STAFF Business Development
● Managed a portfolio of accounts in a dedicated market along with key account management of local and international hotel chains.
● Leading and managing a team of account managers to identify, acquire and manage successful client partnerships.
● Training and developing a team of support agents and driving team’s performance by coaching and feedback to meet SLAs for the region incl. productivity, solve time, satisfaction score and resolution time.
● Analysis of customer business requirement and educating partners with market trends.
● Experience with hunting new business, on-boarding process and renewing existing accounts.
● Strong focus on achieving sales quota/KPI’s for dedicated accounts based on optimizing using various products and features.
● Developing relationships and trust with key stakeholders internally and externally.
● Analytical skills to evaluate data leading to recommendations for commercial improvements.
● Developing processes to ensure greater operational efficiencies and sharing best practices.
Posted 12 August 2019