Automatically send guest survey's incorporating the Net Promoter Score at a set time after departure. Results come back to RMS against the guest profile and to the relevant departments. Guest survey's keep you relevant to the needs of your guests & keep your staff on their toes.
Net Promoter Score (NPS)
Set up so your guest receives an automatic NPS survey email on departure. NPS divides guests into three levels based on their responses to each question and calculates a score based on the ratings received. Each time a guest completes this survey the NPS Score will be stored and can be reported on from within RMS.
NPS divides guests into three levels based on their responses to each question and calculates a score based on the ratings received.
Reports within RMS
The NPS Results Report provides a score summary and survey details for any date range selected as well as comparisons to other industry businesses.
Run a report by either Departure date or survey date. An overall Net Promoter Score will be shown for the date range in addition to a breakdown of NPS for Service, Standard of Facilities, Area and Value for Money.