Each guest is unique so in order to succeed in this customer-centric industry, each guest's experience should be customised to meet their needs and desires.

Creating this enhanced guest experience involves taking a more personal approach. RMS Guest Marketing function provides the ability to communicate directly with your guests, creating a meaningful experience to mirror your exceptional service.

Increased guest interaction will develop benefits for your business and lay the foundations for continuous brand loyalty through improved customer experiences.

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Key Features

 

TriggeredCorrespondence GuestMarketing RMS

Triggered Correspondence

Create personalised interactions with your guests. Set the rules appropriate for individuals, set groups or all of your guests.

ElectronicMail GuestMarketing RMS

Electronic Mail

Design targeted and engaging email correspondence. Guest Marketing provides pre-formatted templates with professional layouts to create a lasting impression amongst your guests

SMS GuestMarketing RMS

SMS Messaging

One of the most effective methods of communication, SMS is inexpensive and has a higher certainty that it's read. This messaging service provides a swift and targeted form of engagement with your guests.

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”

John Russell

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