How technology is the key to hospitality success in 2021 and beyond
Last year, we saw the travel and hospitality industry shift exponentially. Running your property from home became the norm, guests turned to your digital channels for instant updates, and contact-free tech had a global uptake. Triggered by the pandemic, many of these trends are set to remain in 2021 and beyond as the industry continues its gradual recovery. But trying to pick up where we left off is no longer an option; instead, operators must leave old ways of thinking behind and look to their tech stack to accelerate recovery and pave the way for future success.