Acclaim Holiday Parks are a leader in caravan parks and accommodation in Western Australia, offering a wide variety of accommodation types over a vast area from Perth to the Swan Valley, all the way to the Great Southern and Golden Outback regions.
Swan Valley Tourist Park, Perth
Kingsway Tourist Park, Perth
Prospector Holiday Park, Kalgoorlie
Goldminer Caravan Park, Kalgoorlie
Gateway Caravan Park, Norseman
Pine Grove Holi
day Park, Esperance
Rose Gardens Holiday Park, Albany
Albany Holiday Park, Albany
Acclaim manages powered sites for large caravans (many with ensuites), cabins, chalets, beach villas, spa villas and large family accommodation with ease.
How? With RMS Property Management Software.
THE RMS SOLUTION
For over 15 years, Acclaim has been using RMS to help them operate smoothly in all their locations. RMS Property Management Software can be used to control and administer reservations, channel management, site allocation, cleaning, maintenance and more. It’s cloud-based with a secure platform and has low bandwidth requirements, so can be conveniently used anywhere on any device.
The RMS Central Database provides the power and flexibility to manage multiple properties, with real-time access from one convenient location. This offers groups, such as Acclaim Holiday Parks, the ability to seamlessly combine data from all, or any number of properties to generate meaningful, accurate and timely reports. Report across an entire group, individual properties, room types and across guest categories. This provides a cost-effective centra
l reservations capability from either a property, head office or external customer agent.
Sales and Marketing:
From sales and marketing, finance to executive management, use centralised data to drive your business. Further your marketing efforts with SMS messaging, an extremely cost-effective solution. Text messages can be targeted at individuals or any number of in-house guests or frequent stayers. Send you customers special deals, loyalty rewards, booking confirmations or remind them of on-site events.
Channel Management and Book Now Button:
Managing multiple booking channels can be complex, confusing and time-consuming. RMS takes the headaches out of managing your online booking channels. Reduce costs by eliminating a third party channel manager with our integrated channel manager- don’t pay twice for the same service and eliminate double bookings.
Maximise bookings from your website with the RMS Book Now button - fully integrated with all the RMS distribution and Property Management features and external third party channel managers and GDS providers. Room availability is automatically, and in real time, updated across the distribution network.
Guest Surveys and NPS Score:
Net Promoter Score (NPS) provides core measurement for customer experiences and insights to revenue growth opportunities. Businesses such as Acclaim have managed to gain key insights from customers on each area of service and compare their NPS to similar businesses in their region or within their group, this can help develop strategies for future revenue growth. NPS is calculated through guest surveys which can be sent automatically after check-out.
Sally Chacko, CEO of Acclaim has been impressed with RMS over the years, especially in recent times. “They are committed to ensuring the software not only keeps up with and exploits technology, but proactively prepares the user to master changes, meet future guest’s demands and take advanage of changing trends,” explained Mrs. Chacko.
Technology Advances and Ease of use:
As the world’s fastest growing provider of cloud-based Property Management Software, RMS is working hard to stay ahead of the curve. “The program has become more sophisticated and powerful over the years, it has retained it’s intuitive look and feel, and makes it easy for a new user to become proficient and productive in a short space of time” Mrs. Chacko added.
Updates, Training & Customer Support:
With a local support centre and programmers, issues can be ironed out quickly. Mrs. Chacko however has found over the years, “Version releases and upgrades have been stress-free and seamlessly implemented.” and Acclaim has needed little support. In fact, when they do need help, their first point of call has been the wealth of online information, videos and webinars. In Mrs. Chacko’s words, “We have been particularly impressed with the excellent support provided.”