Upgrading its technology to the RMS Cloud property management system has made a “huge difference” to operational efficiencies at the Royce Hotel, one of Melbourne’s best boutique properties.
The Royce occupies a stylish art deco building, for many years the home of a Rolls Royce dealership, near the Royal Botanic Gardens at Melbourne’s eastern city edge.
With 100 rooms, The Royce ooze 1920s style and has a stellar reputation for quality hospitality.
General Manager Ricky Crannitch says switching to RMS Cloud has empowered management.
“We’re a boutique hotel with quite a small management team so to be able to change rates from home or adapt to busy event periods really quickly has made a huge difference to the way we work,” he says.
“It’s so much better than having to be on site to do everything.”
Another winner for Royce has been RMS Digital Registration Cards.
He says there are two significant benefits from the digital registration system, completed by guest on iPads set up on the registration desk.
“The first thing is we’ve been able to lessen our environmental impact.
“We’re only a small hotel, 100 rooms, but if you print out 100 reservation cards a day, seven days a week it adds up, so for us that is a huge positive.
“The second one is the security side of things. I think there’s a certain peace of mind for our guests in that their personal information is being electronically stored and looked after rather than being printed on bits of paper -it is more efficient.”
He says the Royce, managed by Saltwater Properties, has a loyal clientele, corporates through the week and leisure on the weekend.
Business has remained constant despite an increase in Melbourne’s hotel room supply. “We have very strong occupancy and I think our location is major advantage; a lot of people like being close to the city but not right in the heart of the CBD.”