How a boutique urban oasis in Melbourne, Australia is fully utilising its tech system to create a bespoke overnight adventure.

When it comes to doing things differently, you needn’t look any further than NOTEL. Located on the rooftop of an inner-city car park, this mysterious and one-of-a-kind accommodation provider defies traditional hotel expectations and offers instead something original, experiential and oh so Melbourne.

Boasting six original iconic Airstream trailers from the 1970s, NOTEL has conceptualised each as a hidden urban retreat that offers more than just a place to sleep.

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Finding a powerful PMS system that could accelerate NOTEL’s bespoke offering

Disrupting the Melbourne accommodation industry with such an innovative concept, NOTEL needed an equally innovative property management system to keep their business moving forward. The power, flexibility and customisable elements of RMS was the perfect solution for NOTEL and could offer everything the boutique brand needed to provide a seamless and streamlined guest experience.

"RMS blends seamlessly into our business, enabling bespoke tech solutions that fit our brand. It has helped streamline our operations, giving us more time to focus on delivering the best experiential outcome for our guests."

James Fry


Making the most of the features and functionalities at their fingertips

RMS is a robust property management system that covers everything from reservation and rate management to in-depth reporting and guest marketing. NOTEL are utilising the majority of features within the RMS application to enhance their offering and get the very most out of the technology:

  • Applied RMS’ REST API to their website to create a bespoke booking experience

  • Implemented the Google address lookup module to improve accuracy on address entry

  • Use SMS functionality to send pre and post-stay texts to nurture guest relationships and add a level of personalisation

  • Integrated with one of our door lock partners to enable app-based smartphone entry for a speedy guest check-in 

As a leader in the experiential accommodation space, NOTEL's contemporary setting, exploratory concept and digitalised guest journey keep them on the cutting edge of the scene in Melbourne. With RMS' leading technology, NOTEL can continue accelerating their growth, automating their business operations and delivering a guest-focused experience.