How RMS Enterprise technology is powering Australia-wide group, Nightcap Hotels, from a centralised cloud-based system.
RMS Cloud has been with Nightcap Hotels every step of the way, from concept to execution. It’s a natural progression of the long-term relationship between RMS and Nightcap’s parent company, ALH Group.
All ALH Group properties – there are almost 100 now – have been using the RMS Enterprise system for many years.
Brett Salter, national accommodation manager at ALH Group, says the latest version of RMS Enterprise is a real step-up in terms of quality and usability.
“One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage.”
“There’s a single login and that offers many benefits, particularly in terms of mobility.
“For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis.
“It means our workforce can be truly mobile, which is extremely important for a business such as ours which requires a lot of travel. It’s very important to be productive at all times.”
Mr Salter said another significant advantage of RMS Enterprise is the inbuilt channel manager, which connects to all the world's major booking channels and cuts the cost and inefficiency of using a third-party system.
“The RMS Channel Manager simplifies distribution, doesn’t cost extra and means we don’t have managers wasting time logging in and out of a separate system to manage rates and inventory - it can all be done in the one place.”
Optimising direct web bookings through the RMS Online module is another benefit of RMS Enterprise. Users can automatically upload rates/availability and receive bookings in real-time, automatically populating the reservation management system with guest details and processing deposit payments.