RMS Hospitality Learning Labs
The Hospitality Learning Labs are a practical webinar series from RMS that explore how technology can make hospitality simpler, smarter, and more human.
Each session brings together industry experts to share ideas operators can put into action right away.
Discover more and join the live conversations at rmscloud.com/webinars
All Episodes
Activities, spa and stays in a single guest journey
In this episode of RMS Hospitality Learning Labs, I welcome Amy Moore, Head of Marketing and Partnerships at Tribe, to explore the significance of enhancing the guest journey through integrated experiences. Recorded live on December 17, 2025, we discuss how hospitality operators can transform activities, including spa services, from an afterthought into a vital part of the booking process. Amy shares insights on evolving guest expectations, the importance of personalization, and how a seamless booking experience can drive revenue growth. With compelling statistics showing that 81% of travelers abandon bookings that require calls or emails, this conversation is essential for anyone looking to elevate their guest offerings and improve operational efficiency. Tune in to discover practical strategies for maximizing guest satisfaction and revenue.
Revenue strategies that pay back
In this episode of Hospitality Learning Labs, we teamed up with RoomPriceGenie to look into how automation in your revenue strategy can pay you back and drive the right guests at the right price. We'll unpack: Pricing fundamentals and strategies that work for any property type How smart pricing goes beyond rules-based pricing How lean teams decide when to go autopilot and when to step in Why data alignment between your PMS and pricing tools is critical Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by Kateryna Nalbadian, VP of Customer Success at RoomPriceGenie, recorded live on 19 November 2025.